Daniel Okello - Resume

Professional Summary

Detail-oriented software support professional with 3+ years of experience in technical troubleshooting, bug triage, and customer support. Proficient in Python, SQL, and cloud technologies (Azure, AWS) with a strong focus on improving internal tools and operational efficiency. Skilled communicator with both technical and non-technical stakeholders, passionate about enhancing product quality and user experience through data-driven insights

Work Experience

Customer Success Engineer

Laboremus Uganda | 2022 - Present

  • Managed bug triage process, gathering details and escalating complex issues to development
  • Maintained and updated FAQs on Confluence, reducing repeated inquiries by 30%
  • Analysed recurring issues, collaborating with product team to improve system stability

Software Developer

Valuer Space Inc. | 2022 - Present

  • Led development of enterprise-level mobile applications using React Native and Python
  • Implemented microservices architecture, improving system scalability by 40%
  • Collaborated with stakeholders to align development strategies with technical needs, improving end-user experience

Junior Backend Engineer

Renga Technologies – Kampala, Uganda | 2021 - 2022

  • Created automated test cases to prevent regressions, contributing to a 25% faster QA process
  • Improved application performance, enhancing load times by 20% and increasing user satisfaction

Education

Python, Blockchain, AWS

CODEIT Institute of Technology, Newark | 2021 - 2022

Certificate of Software Engineering

Clerk International University | 2020 - 2021

Bachelor of Science in Chemical Engineering

Kyambogo University | 2014 - 2018

Skills

  • Python, C#, SQL (Intermediate), Data Engineering, Machine Learning, LLMs & Prompting
  • MongoDB, PostgreSQL, SQL Server
  • AWS, Azure, Docker, CI/CD
  • Agile Methodologies, Mentorship